FAQ: Frequently Asked Questions about Shipping, Sandbags, Returns/Exchanges, and Security


Shipping

How long will it take for my order to arrive?

If you're in the continental United States, your merchandise will arrive in no more than 5 business days. If you're outside the continental US, please contact us.

Continental USA 4-5 business days
Alaska/Hawaii 7-8 business days
International varies (contact us for details)

 

Do you ship to PO Boxes?

Yes, for all of our products except for large quantities of sandbags, burlap bags, and monofilament bags. If you are unsure whether a PO box will work, go ahead and use your PO box for your order. If we need a street address, we'll email you.

How much is shipping?

Shipping is FREE anywhere in the continental United States. If you're outside the continental USA, a shipping rate will be calculated for you.

How do I know if my order was placed successfully?

After you have completed your order, you will be directed to an order confirmation page showing a map of your city and your shipping/billing addresses. Future order updates will be sent to the email address entered during the checkout process.

Do you offer local pickup?

No, we do not offer local pickup. But who needs local pickup when you have free shipping anywhere in the continental USA?


Sandbags

How many sandbags do I need to purchase to build a wall?

Use our sandbags calculator to figure that out.

What should I fill the sandbags with?

For erosion control purposes, use gravel (rocks), which traps sediment but allows water to flow through. For flood control purposes, use sand, which stops water. 

Where do I get sand or gravel?

A simple web search (i.e. "gravel yard in Los Angeles") can help you locate a place where you can fill the sandbags.

How do I fill and use sandbags?

How can I build a sandbag dike?

How are sandbags different from monofilament bags or burlap bags?

Learn more about the difference between monofilament bags, sandbags, and burlap bags here.

Why is using burlap bags better than using sandbags in some cases?

Learn more about the different use cases of burlap bags compared to sandbags here.

How do I buy long lasting sandbags and burlap bags?

Learn more about buying long lasting sandbags and burlap bags here.


Returns/Exchanges

What is your return policy?

We have a 30-day return policy. As long as the product is in the same condition as it was provided, we will provide a refund excluding the initial shipping cost and return shipping.

Here's how to return a product:

  1. Contact us to return a product.
  2. Package the product and ship it back to the address we provide.

What if I order the wrong product?

If the product doesn't fit your needs, please contact us. We will help resolve your issue.


Security

Is my payment protected?

Yes. All online transactions are processed through Shopify, which accepts all major credit and debit cards, including Visa, MasterCard, Discover, and American Express. Shopify is certified PCI compliant, meaning all cardholder data is protected during transfer and storage.

I’m scared to give you my information because I don’t know what you guys will do with it.

We totally understand your concern. Please read our privacy policy to see how we protect your information.